cd44's Privacy Policy
Your personal information matters to us. This policy provides a full description of how cd44 collects, stores, and uses your information.
Table of Contents
1 Introduction and Scope
This privacy policy applies to cd44's website, mobile application, and all related services. By using any cd44 service, you are considered to have accepted the terms of this policy.
We believe that transparency is the foundation of a trustworthy service. cd44 handles and stores users' personal information with due care. This document is a legally binding instrument that works alongside our Terms and Conditions.
This policy applies to all registered and unregistered users of cd44 from Bangladesh. It covers everything from browsing the website to opening an account, making transactions, and contacting customer support.
2 Information We Collect
cd44 collects various types of information, either directly from you or through automated technology. The categories of information are detailed below:
2.1 Information You Provide Directly
Information you submit when registering and managing your account:
- Full name and date of birth
- Mobile number and email address
- Mobile payment account details (bKash, Nagad, Rocket, Upay)
- Documents required for identity verification
- Messages and requests sent to customer support
2.2 Automatically Collected Information
When you use the cd44 platform, certain technical information is recorded automatically:
- IP address and device type
- Browser version and operating system
- Time of site visit, page navigation, and location (country level)
- Session duration and activity logs
- Referral source (which link you came from)
2.3 Transaction Information
All records of deposit, withdrawal, and betting activity are stored in the system. This includes transaction amounts, timestamps, and general details about the payment method used.
3 How We Use Your Information
cd44 uses collected information only for specific and lawful purposes. No information is used for unrelated reasons.
The main purposes are listed below:
- Account management: Completing the registration process, ensuring login security, and verifying identity.
- Payment processing: Carrying out deposit and withdrawal transactions and maintaining transaction history.
- Customer support: Providing assistance via live chat and email, and resolving complaints.
- Fraud prevention: Detecting suspicious activity and maintaining platform security.
- Service improvement: Analysing user experience to improve the quality of games and betting services.
- Notifications: Sending bonus offers, new game announcements, and important updates with your consent.
- Legal compliance: Maintaining records required to comply with applicable laws and regulations.
4 Cookies and Tracking Technologies
The cd44 platform uses cookies and similar technologies to maintain service quality and improve the user experience.
4.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the site from working properly.
- Functional cookies: Remember your preferences such as language selection and betting settings.
- Analytical cookies: Collect anonymous statistics to help us understand which parts of the site are used most.
- Marketing cookies: Activated only with your consent; used to show relevant advertisements.
4.2 Cookie Controls
You can disable or delete cookies from your browser settings at any time. However, disabling essential cookies may limit certain features. The method for managing cookies varies by browser — this option is usually found under Settings > Privacy.
5 Data Storage and Security
cd44 applies industry-standard security measures to protect user data. Our servers and databases are secured with SSL encryption.
5.1 Technical Security Measures
- 256-bit SSL/TLS encryption is used for all data transfers.
- Sensitive information such as passwords is stored in encrypted hash form and cannot be viewed directly by anyone.
- Regular security audits and vulnerability testing are carried out.
- Server access is strictly controlled and only authorised personnel can access data.
- Two-factor authentication is supported.
5.2 Data Retention Period
All data is retained while your account is active. After an account is closed, some information may be kept for a set period due to legal obligations and financial audit requirements. Once that period ends, the data is deleted completely.
5.3 Response to a Data Breach
In the event of a security breach, cd44 will promptly notify affected users and take the necessary steps to minimise any harm.
6 Sharing Information with Third Parties
cd44 does not sell or transfer your personal information to third parties for commercial purposes under any circumstances. However, limited information may be shared with partners in specific situations:
6.1 Payment Providers
The minimum information required to process transactions through bKash, Nagad, Rocket, and Upay is shared with these service providers. This information is used solely for transaction verification.
6.2 Game Providers
Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and other game studios receive minimal session data for the purpose of running games. They do not have access to your financial information.
6.3 Legal Requirements
cd44 is obliged to provide relevant information to authorities in response to a court order, administrative directive, or any other legal requirement.
6.4 Business Restructuring
In the event of a merger, acquisition, or change in business structure, user data may be transferred to the new entity. Advance notice will be given in such cases.
7 Your Rights
Every cd44 user has the following rights regarding their personal information. To exercise these rights, please contact our support team.
- Right to access: You can request to know what information is stored about you.
- Right to rectification: You can request correction of inaccurate or incomplete information.
- Right to erasure: In certain circumstances you can request that your information be deleted, though legal retention obligations may apply.
- Right to restrict processing: In some cases you can request that the use of your information be limited.
- Right to data portability: You can request a copy of your information in a structured format.
- Right to object: You can opt out of marketing communications at any time.
cd44 is committed to providing responsible service to its users. To learn more, read our Responsible Gaming guidelines, which also detail the account control options available to you.
8 Protection of Minors
All cd44 services are strictly for individuals aged 21 and above. We do not collect information from minors or allow them to open accounts.
An age verification process is in place at registration. If there is any doubt about an account, cd44 may request additional identity verification. If it is found that an account holder is under 21, the account will be closed immediately and the associated data will be deleted.
9 Payment Information Privacy
Financial transaction data is the most sensitive data held by cd44. We take special care to secure all transactions processed through bKash, Nagad, Rocket, and Upay.
9.1 Financial Data Storage Policy
Full payment account numbers are never stored on cd44's servers. Only partial details and transaction reference numbers are kept for transaction verification purposes.
9.2 Fraud Protection
Automated systems are active to detect unusual transactions. In the event of suspicious activity, an account may be temporarily suspended and the user will be notified.
9.3 Transaction History
You can view your complete transaction history at any time by logging into your account. cd44 maintains a full log of all deposits and withdrawals.
10 Policy Changes
cd44 reserves the right to amend or update this privacy policy as needed. Users will be notified in advance of significant changes via their registered email address or through the platform.
The date of each version is shown at the top of the page. Continued use of the platform after any changes will be considered acceptance of the updated policy.
If you have any questions about this policy, you can find full details about cd44 on our About Us page. We recommend checking this page regularly for any updates.
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact the cd44 support team. Our team is available 7 days a week, 24 hours a day in both Bengali and English.
Answers to general questions beyond privacy matters can be found in our FAQ section.